cricut machine

[ccortes]

I purchased a new cricut machine for provocraft for my daught this christmas..

& of course it doesn't work & you cannot get up with anyone on the support line.

I have tried several times & I am disgusted- you cannot get thru. I have been

looking @ blogs & several diff. places for any answers to why the machine does

work.. The green light comes on but that is it.. it does not gear up nor does the

LCD display lights come on... I am so disappointed.. My daughter really wanted

this machine... it looks like I am going to have to send it back.. if anyone out there

could offer some suggestions please do so.. thanks

CC

[Sheila CC Kingsley]

Hi there,
sorry to hear you are having trouble with the cricut machine. I had a customer who had problems with her machine and she said that provocraft were very helpful. I hope this link to their web site can help. Good luck! Oh and Happy New Year!

Sheila

http://www.provocraft.com/index.php

[**Luelle**]

Sorry to hear that you have a faulty machine but it sounds like one of the wires or pcb boards inside may be loose or poorly connected. Least to say it isn't your power supply nor the ability for the machine to power up.... the only thing I can think of is have you made sure you removed all the internal packaging round the blade housing and stuff??? Sorry if I am being obvious.... just trying to help, but I doubt if it would make a difference if there is nothing on your display screen as even without a cartridge it should something along the lines of "no cartridge detected" or words to that affect.
It seems your only choice is to send it back to where it came from i only hope that you didn't buy it from CC. If there is anything else I can try and help with please feel free to pm me .


Luelle xxx

[craftytom]

Hi,

Were did you purchase your Machine?

If you purchased from a store in the UK you will be best to contact either Branwells, or Karz (the two UK imports/suppliers). You should be able to quote the serial number to them and they will tell you if it is one of their machines.

If you did not buy from a UK supplier you will be very lucky if they will help you as Provo Crafts Terms and Conditions state that you can only uses a power supply that is provided with the machine (eg buy a machine from the USA and swaping the plugs viods the warrenty).

Hope this is not too confusing! If you have anymore problems please don;t hesitate to email me, thomas@ukcricuteers.co.cc

Thanks

craftytom

[AmyMackin]

if you're searching on google, its bramwells and kars (sorry tom , otherwise it might not come up in the search finds)

[craftytom]

slip of the keys!!!!

[AmyMackin]

lol, i thought that when i was typing it as i slipped to

[medicalcity]

I have used my new cricut expression four times so it's fairly new. I had and sold the small cricut. My problem is the mat moves all around and won't stay still even under max pressure. I put in a new mat and a new needle,now what? Please help

Lisa=medicalcity

[**Luelle**]

Hiya Mel

You say the mat moves ?? Or the paper/ cardstock moves ??? I cant see how the mat can move around as its gripped with rollers and thats how it cuts!! I have however had massive problems witht the paper/cardstock not sticking to the mat and shifting ruining my cuts. This is because the mat loses its tacky ness over time, solution could be as easy as a chisel tip zig pen xxxx

[craftymaz]

spray adhesive like bostik fast tac keeps your mats tacky enough

[Daise]

If the mat moves there is a fault and you should take/send it back. If your paper moves we use Wacky tack spreadable glue to retack (I know that's not a real word but I like it). Clean all the mess off your mats, spread on a thin layer of glue, leave to dry and hey presto!